Straight answers, by the topic.

Project value depends on facade area, system, glass specification, performance criteria, market and delivery scope. Residential and shopfront ranges can provide an early reference, while public, cultural, commercial and high-rise packages are assessed from drawings and programme; Starveil does not apply a seven-storey or US$3 million capability ceiling. See our full 2026 price guide.

Area, glass build-up (triple glazing, laminates, solar coatings), finish (anodising vs. powder coat), geometry complexity, and storey count — which drives installation method more than material.

Yes. Once drawings or clear site photos are in hand, our quotation is fixed for the stated scope, with interfaces and exclusions listed in writing. If a line is not in the quotation, we say so in writing.

Typically 14–20 weeks from shop-drawing approval to ex-works, then two to six weeks of ocean transit depending on destination. A full phase-by-phase timeline is in From Drawings to Container.

In order: approval latency, late design changes, customs paperwork started after shipping, and site readiness (embeds and brackets not verified before the container lands). The fabrication itself is rarely the problem.

Yes — unitized curtain wall cassettes trade fabrication cost for installation speed, and sequenced containers keep sites clear. Tell us the date that actually matters (crane date, container date, grand opening) and we plan backwards from it.

A staged schedule typical of export manufacturing: deposit with order, milestone payments at engineering approval and fabrication start, balance before shipment. The schedule is stated in the quotation — no surprises mid-project.

USD is standard; EUR and AUD can be arranged. We quote FOB and CIF per your preference, and the quotation names the incoterms explicitly.

Containers are packed in build order — bay by bay, level by level — so your crew never digs for the next panel. Every container ships with a full packing manifest keyed to the panel schedule.

We prepare the export documentation package; your customs broker handles import clearance. We can introduce experienced brokers in most destination markets on request.

Unpack and condition-check within 48 hours of arrival — our packing is designed for it. Transit damage discovered early keeps any claim simple, and our packing strategy includes documented spares so a single gasket never stops a crew.

Field questions are answered within one working day, by an engineer who has seen your drawings — not a salesperson reading from a catalogue. Every answer is logged, so the handover file tells the full story.

Yes — video inspections of mock-ups and first completed panels are standard, and your representative is welcome at the plant. Panels are numbered, recorded and photographed before they leave.

Our engineering desk overlaps business hours across Australasia, Southeast Asia, the Gulf, and European and North American mornings. The one-working-day answer commitment applies regardless of your time zone.

We map the proposed configuration to the relevant test and engineering framework for the destination market. That may include EN curtain-wall evidence, ASTM air and water test families, AAMA field-testing procedures or other project-specific requirements. The quotation states what applies and what still requires local review. Start with our Certification & Compliance evidence path, then read Certifications That Matter for the detailed explainer.

The quotation states exactly which tested build-up applies to your glazing, spans and wind loads. If your configuration differs from an existing test, we say so and test or engineer accordingly.

The quotation states which approvals are included and which sit with your local team — project-specific engineering sign-off by a locally licensed engineer is a common client-side line, and we support the process with full documentation.

We offer three levels. T1 — your crew installs with our manuals and remote engineering (standard). T2 — your crew installs with our supervising engineer on site for the critical first weeks (weekly-rate add-on). T3 — our own or partner crews install to completion, assessed case by case. Full comparison in Installation Options.

Not usually. Our installation packs are written for exactly that situation, and most crews in T2 projects run independently after a supervised first level or first week. Frameless systems get a supervised start as standard practice.

Setting-out verification, crew training on the first panels, sealant audits, and a photographed inspection record at handover. Supervision is scoped in writing before it starts — support without takeover.

Projects remote from any qualified installer, and markets where we hold established installation partners. If your local market has strong glaziers, we will usually tell you T1 or T2 serves you better.

Yes. For UAE, Saudi Arabia, Qatar, Bahrain, Oman and Kuwait enquiries, the technical review considers solar exposure, coastal or inland conditions, dust, finish durability, privacy and the local approval route. See our GCC project support page.

They affect coating systems, fastener grades, gasket and sealant selection, drainage paths and maintenance access. The correct response is project-specific, so we ask for the city, distance from the coast, exposure and cleaning strategy before fixing the build-up.

Yes. The design-supply package can be developed around the project’s specified ASTM and AAMA testing requirements, wind criteria, thermal and condensation targets, shipping sequence and installation plan. Local code approval and professional sign-off remain with the appointed local team.

Not by default. T2 site supervision is a separately priced option for qualified projects, while T3 installation is assessed case by case. Supply-only projects include the agreed installation documentation and remote engineering support.

Yes. These sit within our specialty systems range and are coordinated with the primary curtain-wall grid. The system pages explain when each approach is appropriate and what must be resolved during design.